Refund and Return Policy
Holiday Promotions and Sales
All sales are final. Our promotions and sales are limited in nature, so we do not offer refunds, returns, and or exchanges for orders made during promotional periods. Warranties are still upheld and you can reach us at firstname.lastname@example.org for full support on product-related inquiries.
Returns and Refunds
- You may purchase merchandise from this Web site by using any one of the payment options listed.
- Velex reserves the right to change its payment procedures at any time without prior notice to you.
- We do not accept any return merchandise without order# or shipped out over one month from shipping date.
Velex aims to provide the best quality equipment, on-time delivery and 7 days a week after-sales support. We do ask you, our customers, to keep in mind:
- If you have any questions, please contact our after-sales team at email@example.com. If the device malfunctions due to user disassembly and repair, this is not covered by our warranty but we are happy to provide on-going technical guidance.
- If the device fails and cannot be used normally, please provide a valid order number, photo and or video evidence via email and our team will assist. If you are not able to provide information as requested by our team, we cannot provide corresponding support and service.
- Return must be requested within 7 days of receiving the product. No Exceptions.
- Products return must be in new & resalable condition. They will be inspected upon receipt.
Shipping Charges are non-refundable. This includes shipping to customer address & back to our warehouse. Any order with free shipping will be assessed standard shipping charges.
10% restocking will be applied. Refund will be made after merchandise is returned back to us and after inspection.
CUSTOMS DUTIES & CLEARANCE
In some cases, VAT (Value Added Tax), other taxes, customs and/or duty fees required by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Velex does not offer refunds or accept returns for recipients' failure to pay customs fee or taxes.
If Customs clearance procedures are required, delays may occur, which may affect our original delivery estimation time. Velex is not responsible for any packages held by a country's Customs Office.