Holiday 2020 Shipping Delay
This year, we had our biggest Black Friday Cyber Monday sale ever. The Velex team is extremely grateful for the support the community has shown us.
As we offered an amazing discount for the promotional event, the number of orders that came in was beyond our anticipation. Together with the effect of the pandemic, US, EU local couriers and our warehouse are all backlogged and are working around the clock to try to fulfill every order as fast as possible.
Here is an estimate of current delays pertaining to your order:
- Order Fulfillment Delay: 5-7 business days
- Shipping Delays: 3-4 weeks
If you have any questions about your order, you can also email us at firstname.lastname@example.org. We are here to assist you 7 days a week. Thank you for your understanding.
COVID-19 | Shipping
As the world adjusts to the impact of the coronavirus (COVID-19), shipping is inevitably affected. Every country and region is facing shipping delays of various degrees. The Velex team will do our best to keep you updated and informed about your order during this time as new information becomes available.
Regions heavily affected by the pandemic such as the US, Canada, most regions in Europe, and Asia will be subjected to possible delays. Thank you for your understanding and we apologize for any inconvenience this may cause you.
If you have any questions or concerns about your order, please email us at email@example.com and our team will be happy to assist you, 7 days a week.
At Velex, it’s our mission to provide quality marine radio equipment at genuinely affordable prices to consumers everywhere. To do this, we work with manufacturers across the world and use a global distribution network to get you the goods for less.
Your equipment may be coming from the US, EU or Hong Kong, depending on the equipment purchased. Your specific delivery date will depend on the dispatch country and delivery address.
When will I receive my order?
Most items are usually shipped within 3-5 working days.
We do recommend allowing up to 3 weeks for your order in peak times, such as a special offer or promotion. Delivery times are beyond our control but rest assured that we only work with reliable welding manufacturers and suppliers to give you the best service.
How do I track my order?
Your delivery confirmation email will contain your tracking number and order details.
Taxes and other charges
Depending on the country of delivery, you may be required to pay extra tax or charges such as VAT and/or import duties.